Terms of Use

By creating an account, signing in, or using the platform, you agree to these Terms of Use and the Privacy Policy. If you use the platform for a practice, you confirm that you are authorised to do so on behalf of that practice.

The platform is intended to help authorised practices manage scheduling, provider availability, bookings, patient or client records, DBC session coordination, practice access, reminders, and related operational workflows.

The platform is an administrative and scheduling tool. It does not replace clinical judgement, professional assessment, emergency care, or the legal and ethical duties of healthcare professionals.

Users must keep login details confidential and must only access information they are authorised to view. Practice owners and administrators are responsible for creating, managing, and removing staff access when roles change.

You must not share accounts, impersonate another user, bypass access controls, or use another practice's data without permission.

Practices are responsible for the accuracy, lawfulness, and appropriate use of the data they enter into the platform. This includes patient details, clinical notes, medical aid information, appointment records, service selections, and attendance information.

Practices must ensure they have the required permission, consent, lawful basis, or professional authority to capture and use patient or client information in the platform.

The platform includes booking, capacity, availability, package, and role-based rules to support practice workflows. Users remain responsible for checking that bookings are clinically appropriate, correctly captured, and suitable for the patient or client.

You may not use the platform to:

• Access, copy, or disclose information without authorisation.
• Upload unlawful, harmful, misleading, or unnecessary personal information.
• Interfere with platform security, performance, authentication, or tenant separation.
• Reverse engineer, scrape, overload, or attempt to disrupt the service.
• Use the platform in a way that breaches applicable law or professional obligations.

We aim to keep the platform reliable, but availability may be affected by maintenance, hosting providers, network issues, upgrades, or events outside our control. Features may be changed, improved, limited, or removed as the platform evolves.

Where fees apply, the selected package, billing arrangement, and access level determine which features are available. Access may be limited or suspended if a practice account is inactive, cancelled, or not in good standing.

The platform, software, design, workflows, documentation, and related materials belong to their respective owners. Practices retain responsibility for their own practice data and patient records.

To the fullest extent allowed by law, the platform is provided without a guarantee that it will be uninterrupted, error-free, or suitable for every practice workflow. Users and practices remain responsible for clinical decisions, record accuracy, patient communication, and compliance with applicable obligations.

Access may be suspended or terminated if these terms are breached, if a security risk is identified, if required by law, or if a practice account is inactive or cancelled.

These terms are intended to be governed by the laws of South Africa, unless a written agreement with a practice states otherwise.

Questions about these terms should be sent to the platform owner or the support contact supplied to your practice.